Outscale support is available for assistance via phone, email or the Internet:
Phone: 0825 206 307 within France, +33 1 53 27 52 70 for international calls.
- Outscale Support web interface: https://support.outscale.com (prior registration needed).
When opening a new support ticket, you must provide the following information:
- The Cloud Region the issue is related to (for example, eu-west-2).
- The account ID or email associated with the account.
- The timestamp with timezone (UTC is preferred) of the incident.
- The ID of all the resources in the Cloud this ticket refers to (for example, i-xxxxxxx or ami-xxxxxxx).
- Tools used with their version.
For more information, see Technical Support.