When and how can I contact the support for a VPN issue?

After configuring the VPN and all associated elements, deploying, and routing, if you encounter difficulties, you can open a ticket with the OUTSCALE support. Our team will be able to analyze the logs in detail.

To do so, please follow the support request procedure. Make sure you indicate your router model as well as the IDs of all the resources that you have deployed for the VPN.